FAQs - I Heart MDE

FAQs (Frequently Asked Questions)

Your Top Questions Answered

At I Heart MDE Travel, we’re committed to making your travel experience seamless and stress-free. We’ve compiled answers to some of the most common questions about our services, booking process, and what to expect when visiting Medellín. If you don’t see your question here, feel free to contact us directly!

General Information

What is I Heart MDE Travel?

I Heart MDE Travel is a travel concierge service specializing in curated experiences in Medellín, Colombia, and beyond. We provide transportation, lodging, VIP services, excursions, nightlife planning, and more to ensure an unforgettable trip.

Why should I choose Medellín as my travel destination?

Medellín offers perfect year-round weather, vibrant culture, exciting nightlife, stunning natural landscapes, and a rich history. It’s a city that caters to every traveler, whether you’re seeking relaxation, adventure, or cultural immersion.

Who are your services for?

Our services are tailored for solo travelers, couples, families, and groups seeking a premium, stress-free travel experience in Medellín.

Do you only plan trips to Medellín?

While Medellín is our primary focus, we’re expanding to other destinations, including Playa del Carmen, Dominican Republic, Panama City, and Costa Rica.

Booking and Payment

How do I book a trip with I Heart MDE Travel?

Start by scheduling a consultation through our website. During the consultation, we’ll discuss your preferences, budget, and travel goals to create a personalized itinerary.

What forms of payment do you accept?

We accept major credit cards, bank transfers, and secure online payment methods. Full payment details will be provided once your trip is confirmed.

Is a deposit required to book?

Yes, a non-refundable deposit is required to secure your booking. The deposit amount will vary depending on the package or services selected.

Can I make changes to my itinerary after booking?

Absolutely! We strive to accommodate changes whenever possible. However, some modifications may be subject to availability and additional fees.

Travel and Lodging

What types of accommodations do you offer?

We provide a variety of lodging options, including boutique hotels, luxury villas, and modern apartments. All accommodations are carefully selected to ensure comfort, safety, and convenience.

Do you handle travel visas and entry requirements?

While we can provide guidance on visa and entry requirements for Colombia, it is the traveler’s responsibility to ensure all necessary documentation is in order before traveling.

Is Medellín safe for tourists?

Yes, Medellín has undergone significant transformation and is now considered a safe and welcoming destination for travelers. Our team ensures all accommodations and activities are in secure areas to prioritize your safety.

Can you arrange group trips or events?

Absolutely! We specialize in organizing group trips and events like bachelor/bachelorette parties, milestone celebrations, and corporate retreats.

Transportation

Do you provide airport transportation?

Yes, we offer seamless airport pick-up and drop-off services to ensure your arrival and departure are hassle-free.

Can you arrange transportation during my stay?

Definitely. Whether you need private drivers, group transportation, or rides to specific attractions, we’ll coordinate all your transportation needs.

Is public transportation in Medellín easy to use?

Medellín has a modern and efficient public transit system, including the Metro and Metro Cable. While safe and reliable, we’re happy to provide private transportation for a more comfortable experience.

Additional Considerations

Do you offer VIP services?

Yes! From private chefs and in-home masseuses to exclusive restaurant reservations and tailored nightlife experiences, our VIP services are designed to elevate your trip.

Can you accommodate dietary restrictions or special requests?

Absolutely. Whether you have specific dietary needs, mobility concerns, or other preferences, we’ll customize your experience to meet your requirements.

What happens if I need assistance during my trip?

Our team is available 24/7 to assist with any questions or issues during your stay. You’ll have direct access to a dedicated contact for support.

What other excursions do you offer?

We can arrange a variety of experiences, including coffee tours, paragliding, city tours, salsa lessons, and day trips to nearby attractions like Guatapé.

Still Have Questions?

We’re here to help! If you didn’t find the answer to your question, feel free to reach out. Our team is ready to assist you in planning your dream trip to Medellín!